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Privacy Policy

Effective date: August 5, 2026

Synoptic Data Ltd. (company no. 517379954) ("Synoptic," "we," "us") provides decision intelligence software for revenue teams. This policy explains how we handle personal data through synopticlabs.io, app.synopticlabs.io, and related services (the "Service").

1. Our role

For customer content connected to the Service, the customer usually decides why and how that data is processed. Synoptic acts as its processor or service provider. For account, website, product-usage, support, and business-contact data, Synoptic may act as the controller.

2. Data we collect

3. Google user data

When a user connects Google services, Synoptic requests separate read-only permissions for the feature the user chooses:

We use this data only to sync authorized records, organize and analyze them, answer user questions, generate user-requested reports and outputs, provide citations, and maintain the Service. We do not sell Google user data, use it for advertising, or use it to train generalized AI or machine-learning models.

Google-connected content remains personal to the connecting user unless the user or an authorized administrator deliberately changes its workspace access. Human access is limited to user-authorized support, security or abuse investigations, legal obligations, or permitted aggregate internal operations.

Synoptic's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. How we use data

We use data to provide, secure, operate, support, and improve the Service; authenticate users; honor workspace permissions; answer questions and create requested outputs; monitor reliability and usage; communicate with users; prevent abuse; and comply with law. Where applicable, our legal bases include performing a contract, legitimate interests, consent, and legal obligations.

5. AI processing

The Service uses AI models to summarize, classify, analyze, and generate user-facing answers and outputs. We send service providers only the information reasonably needed for those functions and require them to process it on our behalf. Synoptic does not use customer content to train its own generalized models and does not permit service providers to use Google user data for generalized model training.

6. How we share data

We use service providers to operate the Service. Current categories and providers include:

Data may also be visible to the customer's authorized workspace users according to applicable permissions. We may disclose information to professional advisers, regulators, or authorities when reasonably necessary to protect rights, investigate abuse, or comply with law. We may transfer information to a successor in a merger, acquisition, financing, or sale, subject to applicable law. Google user data will be transferred in such a transaction only with prior explicit consent where required.

We do not sell personal data or customer content. We do not share it with data brokers or advertising networks.

7. Retention, disconnection, and deletion

We retain data while needed to provide the Service, satisfy the customer's instructions, protect the Service, and meet legal obligations. Retention may vary by data type, contract, and workspace configuration. Limited copies may remain temporarily in backups or security logs.

Disconnecting a source stops new access through that connection and removes its stored connector credential. It does not itself erase previously indexed content. Users may also revoke Google access in their Google Account settings. Customers may request export or deletion, including deletion of source and derived data, by contacting support@synopticlabs.io. We verify authority before deletion and apply contractual, legal, security, and backup exceptions.

Operational logs are generally retained for 30 days. Database backups are generally retained for 7 days.

8. Security

We use reasonable administrative, technical, and organizational safeguards, including access controls, tenant isolation, encryption in transit and at rest, credential protection, logging, and monitoring. No system is completely secure, so we cannot guarantee absolute security.

9. International transfers

Synoptic is based in Israel and uses service providers in Israel, the United States, and other countries. Where required, we use appropriate safeguards for international transfers.

10. Your rights

Depending on location, individuals may have rights to access, correct, delete, restrict, object to, or port personal data, and to withdraw consent. Contact us to exercise these rights. If data is controlled by a Synoptic customer, we may direct the request to that customer. Individuals may also complain to their local data-protection authority.

11. Children

The Service is for businesses and is not directed to children under 18. We do not knowingly collect personal data from children.

12. Changes

We may update this policy as the Service or law changes. We will post the revised policy here, update its effective date, and provide additional notice when required.

13. Contact

Synoptic Data Ltd.
Israel
Company no. 517379954
support@synopticlabs.io